Date of last revision: 17/03/2026

1. Introduction
Resolute Strength and Conditioning ("Resolute Strength and Conditioning", "RSC", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information when you visit our website at https://resolutesc.com.au/, contact us, purchase or use our services, access our training resources, or interact with us through third-party platforms.
By using our website, purchasing our services, or otherwise providing us with your information, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy and our Terms & Conditions.

2. Who we are
Resolute Strength and Conditioning is a sole trader business operated in Australia.

Business details:
Resolute Strength and Conditioning
19 Captain Cook Crescent, Griffith, ACT, 2603
Email: liam@resolutesc.com.au
Phone: 0428 554 317
Website: https://www.resolutesc.com.au/

3. What information we collect
We may collect personal information that is reasonably necessary to provide our services, operate our website, communicate with you, manage memberships, and improve our offerings.

The types of personal information we may collect include:
Personal and contact details

• your full name

• email address

• phone number

• postal address

• emergency contact details

• parent or guardian details where applicable
   

Account and membership information

• login and account details for training platforms

• membership or package selections

• booking and scheduling information

• attendance records

• communications and support history
   

Health, training, and screening information

• exercise history

• training goals

• performance data

• readiness and recovery questionnaire responses

• pre-exercise screening responses

• injury disclosures

• medical clearance information where relevant
   

Payment and transaction information

• billing details

• payment status

• recurring billing records

• partial payment information received through third-party processors such as Stripe
   

We do not generally store full credit card numbers ourselves. Payments are processed through third-party providers.

Media and promotional content

• photos

• videos

• testimonials

• before-and-after content

• performance metrics

• program progress information
   

Website and device information

• IP address

• browser type

• device information

• pages visited

• session information

• website usage data gathered through cookies, analytics tools, and similar technologies
   

4. How we collect information
We may collect your information when you:

• visit or use our website

• submit an enquiry form

• contact us by email, phone, social media, or messaging

• sign up for a program, package, membership, or consultation

• create or use an account on a third-party platform such as Hubfit

• complete screening forms, questionnaires, or consultation forms

• make a payment

• participate in training sessions

• provide testimonials, feedback, or media

• interact with our website cookies, pixels, analytics, or embedded content
   

We may also receive information from third-party platforms you use to access our services.

5. Why we collect and use your information
We may collect, hold, use, and disclose your personal information for purposes including:

• providing coaching, training, programming, and related services

• creating and delivering training programs and nutrition-related guidance within our scope of practice

• conducting consultations, assessments, inductions, reviews, and check-ins

• managing memberships, bookings, scheduling, suspensions, cancellations, and rescheduling

• processing payments and administering accounts

• communicating with you via email, SMS, phone, and in-app messaging

• responding to enquiries and customer support requests

• maintaining records and business administration

• improving our services, website functionality, and member experience

• sending service updates, reminders, and relevant communications

• marketing our services where permitted and where consent has been provided where required

• using approved testimonials, progress information, photos, videos, and related content for promotional purposes

• complying with legal obligations and managing disputes
   

6. Health and exercise-related information
Because we provide strength and conditioning services, we may collect information about your physical condition, exercise readiness, injuries, goals, and related matters relevant to safe service delivery.
You are responsible for ensuring that information you provide is accurate and up to date. If your physical condition changes, you must notify us as soon as possible so we can consider whether services remain appropriate within our scope of practice.

7. Minors and parental consent
For clients under 18 years of age, a parent or guardian must provide consent on their behalf where required.
Where a minor participates in our services, we may collect personal information about the minor and their parent or guardian for service delivery, consent, safety, communication, and administration purposes.
Where media content includes a person under 18, additional parental or guardian consent may be required before promotional use, unless already validly granted through our agreement process.

8. Promotional use of progress information, photos, and videos
Where you have agreed to do so, or where permission has otherwise been obtained through our signup and consent process, we may use your:

• testimonials

• before-and-after photos

• training footage

• performance results

• progress summaries

• program-specific outcomes

for promotional and marketing purposes across our website, social media channels, and related business materials.
If you would like to withdraw consent for future use of specific content, you may contact us. We will consider reasonable requests, although content already published or already incorporated into existing promotional materials may not always be removable immediately or in every case.

9. Cookies and website tracking
We use cookies and similar technologies on our website to:

• improve website functionality

• remember user preferences

• analyse website traffic and performance

• support embedded media and third-party integrations

• assist with marketing, content performance, and audience insights
   

A cookie is a small data file stored on your device by your browser. Some cookies are necessary for the website to function properly, while others help us improve performance and user experience.

You can usually control cookies through your browser settings. However, disabling cookies may affect website functionality. We do not intentionally place personally identifiable information directly in cookies.

10. Third-party platforms and services
We may use or integrate third-party providers in operating our business and delivering services. These may include, without limitation:

• Stripe

• Hubfit

• Wix

• Microsoft

• OneDrive

• Google

• Google Drive

• Outlook

• Instagram

• Facebook

• YouTube

• other related platforms or service providers we reasonably use in operating our services
   

Your use of third-party platforms may also be subject to their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites, software, apps, or services that we do not control.

11. Storage and security of information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored:

• on business devices used by Resolute Strength and Conditioning

• in password-protected software platforms

• on cloud storage or business administration systems

• through third-party providers used to deliver services
   

However, no method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

12. Disclosure of personal information
We may disclose your information where reasonably necessary to:

• provide services to you

• manage accounts, bookings, communications, and payments

• operate the website and training platforms

• obtain administrative, technological, or professional support

• comply with legal obligations

• protect our rights, property, safety, or operations

• enforce our Terms & Conditions or other policies
   

We do not sell your personal information.

We may disclose information to service providers and platforms involved in our operations, including payment processors, website hosts, software providers, communication tools, storage providers, and business support services.

13. Access and correction
You may request access to personal information we hold about you and request correction of inaccurate, incomplete, or outdated information.
We may need to verify your identity before providing access or making corrections. In some cases, we may refuse access where permitted by law, but if we do, we will explain why where appropriate.
To make a request, contact us using the details below.

14. Marketing communications
We may send you service-related communications and, where appropriate, promotional communications.
You may opt out of promotional communications at any time by using the unsubscribe option where available or by contacting us directly. However, you may still receive essential administrative or service-related communications.

15. External links
Our website and communications may contain links to third-party websites or services. Once you leave our website or engage with a third-party service, their own terms and privacy policies will apply.

We are not responsible for the content, security, or privacy practices of third-party sites or services.

16. Retention of information
We retain personal information for as long as reasonably necessary to provide services, meet legal and operational requirements, resolve disputes, enforce agreements, and maintain appropriate business records.

When information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it where appropriate.

17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, technology, or legal obligations.
The updated version will be published on our website with a revised effective date. Your continued use of our website or services after changes are published indicates your acceptance of the updated policy.

18. Contact us
If you have any questions about this Privacy Policy, would like to access or correct your information, or would like to make a privacy-related request, please contact us:
Email: liam@resolutesc.com.au
Phone: 0428 554 317
Website: https://www.resolutesc.com.au/